Pegasus Whirlpool Baths Ltd Terms And Conditions

About Us

Bathroom Express is a trading style of Pegasus Whirlpool Baths Ltd. Our address is 61-62 Lower Dock Street, Kingsway, Newport, South Wales. NP20 1EF

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at suggestions@bathroomexpress.co.uk

Currently the goods which are for sale in this catalogue are only sold for delivery to a UK mainland destination. All goods are available for export but the shipping charge will increase considerably. For an accurate quote please contact us before purchasing.

If you are unsure about the suitability of any item, please do not hesitate to telephone us on 01633 244555 and discuss it with us first.

A full copy of our terms and conditions are available on request

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Switch/Maestro, MasterCard and American Express and PayPal. You may send your credit card information via phone, fax, snail mail or over the Internet.

With the exception of toilet seats due to health and hygiene reasons and goods which are tailor made for the consumer, e.g. whirlpool baths; baths with special tap hole positions and items marked "special order," consumers have the right to cancel the contract within 7 working days without reason. In the case of goods, the 7 days start from the day after the goods are received. Please refer to our Returns Policy shown below for full information about your rights to cancel and/or return.

Where a customer specifies a whirlpool system to be fitted to a third party bath, this will be considered a bespoke bath irrespective of whether the bath is supplied by the customer or Pegasus Whirlpool Baths Ltd. Pegasus Whirlpool Baths Ltd will make every effort to ensure that the system fits within the confines of the bath where possible, but can not be held responsible for where this is not possible as we will not be familiar with the bath. When fitting to third party baths It is the customers responsibility to to satisfy themselves that the bath will be suitable for the purpose they have in mind once the whirlpool system has been fitted. Pegasus Whirlpol baths Ltd will not be held responsible for the cost of modifications necessary once the bath has been delivered. happy All whirlpool systems are supplied with the whirlpool pump fitted in place. This is normally by means of a pump support bar or framework. Where a framework is fitted and if it competes for space under the bath with other items the installer plans to install, it may be removed and an alternative means of supporting the pump can be provided. Pegasus whirlpool will provide technical support by phone and email during normal working hours to help the installer.

Please note, all measurements displayed on the website are nominal and may differ slightly due to the manufacturing processes used.

Shipping And Handling

We believe that ordering online shouldn't have any nasty sting in the tail and as such we make every effort to keep the cost of delivery to a minimum, hence shipping and handling is charged at a flat fee of £7.99 plus VAT for each order placed online for delivery in mainland UK. All goods must be inspected for content, defects and damage at the time of delivery. Claims for damaged goods will not be accepted after the goods have been signed for by the customer. In the event that the delivery is made by a third party such as a carrier, notification must be made to the carrier immediately and to us. Claims for damaged goods can not be accepted once the goods have been installed or used.

UK Orders from customers destined for delivery to Scotland and offshore islands within the United kingdom including Northern Ireland, the Scottish Islands,the channel Islands, the Isle of Wight and the Isle of Man will be surcharged according to our actual delivery costs. This will be subject to a maximum of £20 for small parcels, but larger items such as baths, pottery and showers will be more expensive, usually around £110. We are always looking at ways to reduce our shipping costs to these areas, for the latest costs please contact us on 01633 244555.

If you have an export enquiry please contact us on 01633 244555 before placing the order. Currently the goods which are for sale in this catalogue are only sold for delivery to a mainland UK destination. All goods are available for export but the shipping charge will increase considerably.

Delivery timings are intended as a guide only and are based on items being in stock. Non-stock items may take longer to deliver.

Delivery Schedule

Guide despatch information is shown against each product and orders are dispatched when the complete order is ready. The times shown reflect the normal course of processing the order, and orders are, in most cases, dispatched for next day delivery. These times are intended as a guide only and are not a guarantee of delivery. Most boxed items are normally delivered by carrier within two working days. Whirlpool Baths and larger items are usually delivered 7-10 working days. We will telephone you to arrange a convenient day for delivery. The driver will require assistance off loading baths and if no assistance can be offered, we can arrange for an assistant to travel with the driver, however there will be an additional charge for this. Please check your product thoroughly to ensure that you are satisfied that everything has arrived with you in first class condition before signing for the delivery. Once the product has been signed for as "Received in Good Condition" we can not entertain any subsequent claims for missing items or damage.IMPORTANT - If the goods are damaged or missing then the delivery note must be signed as "DAMAGED" or "ITEMS MISSING" - Signing "UNCHECKED" is not sufficient for a subsequent claim to be made against the carrier. With the exception of special order items, if we are unable to dispatch the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or cancelling the order completely and receiving a full refund of any monies paid. We can not accept any liability for delivery delays howsoever caused. Whilst we will try our best to deliver your goods as fast as possible we are unable to guarantee any delivery times or dates as delivery companies and suppliers are factors outside of our control. We therefore recommend that you do not finalise a date with your plumber until you have received and inspected all the goods necessary for the installation.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

When shopping at www.bathroomexpress.co.uk you can be safe in the knowledge that your credit card transactions are secure.

All transactions on this site use Secure socket Layering (SSL) . This encrypts the personal information and card details you enter into code so that they may be securely transmitted over the internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If you are still concerned about the security of issuing your card details on line then it is possible to pay by alternative methods, you can send us your order on-line and we will ring you to take your credit card details, or, you may fax us with the order, or you can ring us with the order - whichever you are happy with.

Guarantee

Most items, unless otherwise indicated, are sold with a one year, return to base warranty. The guarantee on a heated towel rail or radiator is two years for the rail/radiator but where a heating element is supplied it only has the benefit of one year guarantee. Whirlpool baths have the benefit of an extendable on-site two year Parts and Labour warrranty. Where a manufacturers warranty exceeds two years, we will cover the first two years and in the event of a problem in the remaining years it will be necessary for you to contact the manufacturer direct. If you do have a problem, please contact us as soon as possible on 01633 244555 so that we can advise on the appropriate course of action.

Reaching Us

If you need to reach us, please email us on sales@bathroomexpress.co.uk alternatively, you can call on 01633 244555 (International +44 1633 244555) , or fax us on 01633 244881(+44 1633 244881), or write to us at Pegasus Whirlpool Baths (UK) Ltd, 61-62 Lower Dock Street, Kingsway, Newport, South Wales NP20 1EF, Great Britain.

Privacy Policy

Pegasus Whirlpool Baths (UK) Ltd keep track of the contents of your shopping cart once you have selected an item. Information from emails and that you give us at the time of ordering is stored both physically and electronically by ourselves. All information is collected lawfully and in accordance with the Data Protection Act 1998. We do not sell, pass on or disclose details of customers to any other parties. With the exception of order status reports, we do not currently make unsolicited contact with customers before or after they have placed an order. Information is retained electronically in order to supply a better service to our returning customers.

In the event that a customer needs to discuss any aspect of information stored by us, he/she should contact our Quality Control manager.

Returns Policy

With the exception of toilet seats due to health and hygiene reasons and goods which are tailor made for the consumer or ordered specially, eg whirlpool baths; baths with special tap hole positions; items marked "special order," and non-stock items procured specifically for the customer, consumers have the right to cancel the contract within 7 working days without reason, the 7 days starting from the day after the goods are received. Any damaged goods must be notified to us on the day of delivery.

For any item to be returned and receive a refund, with the exception of toilet seats as they are non returnable due to health and hygiene reasons, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only, and will not include any delivery or collection costs, which will be charged to your credit card. Further, delivery charges will be the actual costs of delivery, which depends on the weight of the goods ordered, and in most cases will be higher than the original delivery cost charged on the order.

If a customer intends to make a return they must contact us in writing first, either by letter to 61-62 Lower Dock Street, Newport, NP20 1EF; via fax to 01633 244881 or by e-mail to customerservice@weuk.co.uk we will e-mail a return authorization number.

We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses an insured carrier. The customer is responsible for the cost of any returns and future deliveries.

It is important that you thoroughly inspect any goods you receive at the time of delivery, taking extra care to check for cosmetic damage or blemishes before installing the item, and contact us as soon as possible should you find any fault. We will endeavour to replace or repair any faulty goods as quickly as possible.

This does not affect your statutory rights as a consumer.

Remittance Terms

Complaints will be acknowledged within 5 working days. A likely timescale for resolving the dispute will be determined and the consumer will be kept informed about progress. The complaints procedure is open to review to ensure that it is working well.

The customer hereby consents to the jurisdiction of the County Court for the resolution of any disputes.

(your local court details can be found online).